Webandcrafts
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    Delivery Manager

    vector icon of suitcase8+ Years of experiencevector icon of clockFull Timevector icon of locationThrissur

    Responsibilities
    • Oversee the end-to-end delivery of IT services and projects, ensuring timely and quality completion.
    • Ensure adherence to SLAs, project timelines, and budgets.
    • Implement and monitor delivery frameworks, methodologies, and best practices.
    • Act as the primary point of contact for clients, fostering trust and transparency.
    • Understand client needs and expectations, aligning services to deliver maximum value.
    • Manage escalations, resolving issues promptly while maintaining strong client relationships.
    • Align delivery goals with organizational strategies and client requirements.
    • Identify and drive opportunities for account growth and service improvement.
    • Collaborate with stakeholders to forecast resource needs and plan for scalability.
    • Define and track key performance indicators (KPIs) for projects and service delivery.
    • Prepare detailed performance and status reports for clients and internal stakeholders.
    • Conduct regular reviews to identify and mitigate risks, ensuring delivery success.
    • Manage budgets and control costs for service delivery.
    • Ensure profitability by optimizing processes and resources.
    • Approve project invoices and monitor payment schedules.
    • Identify potential risks and implement mitigation strategies.
    • Handle escalations effectively to minimize disruptions in service delivery.
       
    Requirements
    • Bachelor’s degree in Computer Science, IT, Business Management, or related field (Master’s degree preferred).
    • 6+ years of experience in IT project or service delivery management roles, with at least 3 years in a leadership position.
    • Strong knowledge of IT project management methodologies (e.g., Agile, Scrum, Waterfall).
    • Proven track record of managing multiple projects or accounts simultaneously.
    • Experience in client-facing roles with a focus on relationship building and satisfaction.
    • Growth in account revenue and service scope.
       
    Join the team

    Thank you for your keen interest in becoming a part of Webandcrafts. We're eagerly looking forward to gaining deeper insights into your candidacy through this application.