Inbound Sales Executive/Manager

Posted On: 30 May, 2021   |   Exp: 0-8
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Key Responsibilities

  • Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developingcustomized sales strategies.
  • Maintain knowledge of all services offerings of the company.
  • Manage high volume of phone calls and provide response to all maintaining high quality of services and performance standards.
  • Facilitate sales of all services according to company and client requirement.
  • Coordinate with clients and avoid any discontinuation from his or her end.
  • Administer all clients complaints and ensure timely resolution within required guidelines.
  • Perform troubleshoot on all client service issues and schedule all field service calls as required.
  • Manage and process and correspondence with clients.
  • Schedule all client appointments according to procedures and documents all customer transactions and prepare required paperwork.
  • Prepare all new contracts and handle all incoming calls for the same.
  • Analyze all client requirements and assist to prepare all service contracts and facilitate sales for the same.
  • Perform all follow up for all outbound calls.
  • Supervise all online chat sales calls for clients.
  • Proven sales skills as an ability to upsell and cross-sell.
  • Collaborate with appropriate team members to determine necessary strategic sales approaches.

Qualification / Requirement

  • Qualification: Any Degree
  • Proven experience as a Business Development Executive or relevant role in the IT Industry.
  • Should possess excellent verbal and written English communication skills.
  • Passionate about sales, strong analytical, networking and management skills.
  • Good negotiation, convincing and client servicing skills.
  • Self-motivated with a results-driven approach

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Clients

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